Once delivery confirmation becomes available, Shop LWB is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. Please ensure you have items delivered to a location where you will be able to sign to receive.
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify via messenger within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Shop LWB reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.